Thank you for visiting and shopping at disABILITY, we really appreciate the business.

Shipping

All orders are processed within 2-3 business days.  Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.  If there will be a significant delay in shipment of your order, we will contact you via email or phone.

All items are sent by Royal Mail First Class.

You will receive an email confirmation once your order has been processed and shipped.

International Shipping

We currently do not ship outside the UK.

Damages

disABILITY is not liable for any products damaged or lost during shipping.  If you receive your order damaged please let us know as soon as possible.  Please save all packaging materials before filing a claim.

Returns

We hope that you will be happy with the items you order from us.  However, in the event that you wish to return an item, please contact us via email to hello@disabilityonline.co.uk and we will do our best to help resolve your issue.